Reportedly, Air India is likely to adopt (Standard Operating Procedures) SOPs of Vistara.
Air India and Vistara, 2 only Full Service carriers of India will soon be merged into a single entity. One thing is clear that Vistara brand will be scrapped. But Air India CEO in an interview once said that some elements of Vistara brand will be retained in the merged entity.
Reportedly, Standard Operating Procedures (SOPs) of Vistara are likely to be adopted by the post merger identity. Vistara SOPs in flight safety and customer experience will be shared in both resultant brands, FSC arm as well as LCC arm.
Vistara : A powerful brand
Since inception, Vistara has earned a reputation for excellence. The airline became the first to introduce Premium Economy cabin in India. By adopting SOPs of Vistara, Air India has signaled towards its commitment to enhance the overall passenger experience with streamlining operations and upscaling service qualities.
One of many key aspects mastered by Vistara is the customer service. Air India’s decision to adopt these SOPs reflects a desire to match and hopefully, even surpass these standards.
Air India to adopt Vistara SOPs
Discussion and initial sharing of Safety Standard Operating Procedures (SOPs) have started. Customer service practices will be shared once the airlines get regulatory nod from Competition Commission of India.
Vistara to focus on Mumbai
Soon, Vistara will start counting its last days. But the airline is not stopping when it comes to expansion. The airline in June launched Mumbai to London Heathrow Service.
Moreover, it is looking to enhance its services from Mumbai Airport. Currently, Vistara operates 78 daily domestic departures from Delhi. For Mumbai, this number stands at 54.
The Airline aims to equalize Delhi and Mumbai departures by December this year. By August, it aims to increase Mumbai departures to 67.
Non-stopping expansion plans
By April next year, the airline will receive deliveries of 10 aircraft. This 10 comprises of 3 Boeing 787-9 Dreamliner Aircraft and 7 Airbus A320 family aircraft.
Most of these new jets will be deployed on International sectors. The Boeing 787-9 Dreamliner jets will be used to connect Mumbai to Frankfurt and Paris. Moreover, the airline is also aiming to restart flights to Hong Kong and Seoul. During pandemic, the airline operated many charter flights to these Asian destination under the air bubble agreement.
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