Winter is here and so is the FogCare Initiative of Air India. Last year, in December, the airline launched this initiative with an aim to minimize the operational disruption caused by the dense fog at airports. Specially at airports in North India like Delhi Indira Gandhi International Airport.
Air India FogCare is back
The airline has reintroduced the FogCare initiative. Under this initiative, travellers are allowed to reschedule or even cancel their flight bookings without giving a single penny. In short, if your flight is affected by fog delays, you can modify your booking without any additional cost. This is applicable to only those flights originating or ending at Delhi Indira Gandhi International Airport. Also, a passenger can odify booking only until 31st March 2024. After 31st March 2024, the Summer Schedule kicks in for the airline and hence, FogCare is limited to Winter Schedule only.
In case, a passenger cancels a flight, he/she will receive a waiver code. Upon using the code, he/she will received full refund within 1 year from date of journey. Once you have used the FogCare offer, any further modification to booking will incur additional costs.
Chief Customer Experience Officer, Rajesh Dogra said – The FogCare initiative is a sincere effort to lessen disruption to visitors whose flights are susceptible to fog. Additionally, network schedule integrity will be preserved. The aim behind this move is to minimize the inconvenience caused to the passengers.
Operational Disruption at Delhi Airport
For the past few days, a mixture of dense fog and single runway with CAT-III ILS has created chaos at Delhi Indira Gandhi International Airport. The airport has 2 runways fitted with CAT-III ILS system. But as of now, Runway RWY28/10 is closed as recarpeting work is ongoing. Due to this recarpeting work, only one runway handles CAT-III ILS arrivals.
In past 3 days, more than 60 flights have been diverted from Delhi Airport. Most of these flights divert to Jaipur, Lucknow, Ahmedabad and Kanpur Airport. More than 150 flights have been delayed including international departures and arrivals.
Both airlines and airport authorities are blaming each other for this operational disruption. Airlines are blaming the airport authority that only one runway is available for CAT-III ILS operations. On the other hand, Delhi International Airport Limited (DIAL) official said that airlines are not deploying CAT-III ILS compliant pilots to Delhi. Hence, they divert as they are not capable of landing in such conditions. As per an official, around 50 out of 58 flights diverted because pilots were not capable of landing in such conditions.
Aviation watchdog Directorate General of Civil Aviation (DGCA) has taken this into note and is doing an investigation. It is seeking information from the airlines and Air Traffic Control officials regarding this issue.
Source : FogCare